The use of the cloud in organisational and business process management includes integrating cloud resources with tools to support business management, optimise operational processes, and automate tasks. Cloud deployment enables companies to manage records, human resources, finances, and customer relations (CRM) and improve decision-making processes through real-time data analysis. Cloud-based ERP and CRM systems and collaboration tools enable centralisation of operations and easier adaptation of business processes to changing market conditions.
Cloud Utilization in Business Process Management
Type of technology
Description of the technology
Basic elements
- ERP (enterprise resource planning) systems: Enterprise resource management software that combines finance, HR, production, and sales.
- CRM (customer relationship management) systems: Tools for managing customer relationships and sales processes.
- BPM (business process management) systems: Platforms for modelling, monitoring, and optimising business processes.
- Collaboration tools: Applications that support real-time team collaboration such as Microsoft Teams and Slack.
- Data analysis systems: Analytics platforms to monitor and optimise processes.
Industry usage
- Human resource management: HR process automation and team management.
- Finance: Centralisation of financial data and billing automation.
- Marketing and sales: Managing marketing campaigns and analysing sales results.
- Project management: Monitoring and optimising project implementation.
- Supply chain: Automation of order management and coordination of providers.
Importance for the economy
Cloud-based organisational management systems enable companies to centralise operations, better coordinate activities, and make data-driven decisions faster. With the cloud, companies can react faster to changing market conditions, automate key processes, and manage resources efficiently. This translates into increased operational efficiency, reduced costs, and greater flexibility to adapt to changing market demands.
Related technologies
Mechanism of action
- Cloud systems that support organisational management are based on the integration of various data sources and systems, such as ERP, CRM and BPM, into a single platform accessible from a web browser. The integration makes it possible to monitor and manage all key operational areas from one place. The systems also enable the automation of business processes, such as order management, customer service, accounting, and resource planning, which enables optimised efficiency and better coordination of activities in the company.
Advantages
- Process optimisation: Better management and automation of business tasks.
- Data centralisation: Storing all operational data in one place.
- Operational flexibility: Quick adaptation to new processes and requirements.
- Data security: Protecting sensitive information with advanced security mechanisms.
- Better decision-making: Access to real-time data to support decision-making processes.
Disadvantages
- Dependence on providers: Risk of dependence on a single cloud service provider.
- Data security: Potential risk of data leakage or hacking attacks.
- Difficulties with integration: Problems with connecting cloud-based management systems with other IT tools.
- High migration costs: Significant costs of migrating traditional systems to the cloud.
- Lack of standardisation: Differences in standards can make it difficult to integrate systems from different providers.
Implementation of the technology
Required resources
- ERP platforms: Software for managing enterprise resources in a cloud environment.
- CRM systems: Tools for managing customer relationships and sales processes.
- BPM systems: Business process modelling and automation platforms.
- Collaboration tools: Applications for real-time communication and team collaboration.
- Analytical systems: Tools for monitoring and analysing operational performance.
Required competences
- Business process management: Ability to model, monitor, and optimise processes.
- Data management: Organisation, integration, and analysis of business data.
- Process automation: Creation of automated workflows and task management.
- Cybersecurity: Protecting data and management systems from threats.
- Project management: Planning and coordination of cloud systems implementations.
Environmental aspects
- Energy consumption: High energy demand of business processing systems.
- Emissions of pollutants: Emissions from data centre operation.
- Raw material consumption: High demand for electronic components.
- Recycling: Problems with recovering materials from IT devices used for management.
- Waste generated: Electronic waste from IT equipment upgrades ad replacements.
Legal conditions
- Data protection: Business data storage and processing regulations, such as GDPR and CCPA.
- IT security standards: Standards for data protection and management systems.
- Records management regulations: Standards for document storage and archiving.
- Intellectual property: Rights regarding management software and solutions.
- Industry standards: Standards for quality and security of operational management systems.